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The participant from Brazil is complaining regarding the lengthy verification course of action. The complaint was shut as solved since the player verified effective website verification.
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The On line casino had processed the Bitcoin withdrawal, and also the player experienced verified receipt with the resources. The criticism were solved successfully Using the assistance in the problems staff, and the player experienced expressed gratitude for that support gained.
nevertheless, due to the lack of a confirmation through the participant regarding the resolution, the complaint was at first rejected. it had been later reopened if the player verified that he had acquired the payment, leading to the grievance being solved.
later on the On line casino consultant said the participant's account was confirmed and also the winnings might be paid out out in 2 installments. The player ultimately confirmed getting the money, so we closed the criticism as resolved.
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The player from Brazil experienced submitted a withdrawal request under two months just before making contact with us. Winnings hadn't been obtained approximately that day. The On line casino had responded, stating that some withdrawals had previously been processed along with the remaining will be addressed shortly. The player acknowledged the partial payment but expressed stress over the segmented payouts.
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